- DESIGN -
Last updated: December 20, 2021
1. RIGHTS AND OWNERSHIP
The Client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. All products remain the property of Studio Theron (Pty) Ltd, until fully paid for. No artwork will be supplied without full payment.

2. CLIENT FEEDBACK

The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Studio Theron (Pty) Ltd. The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/sign-off on the final design strategy.
3. THIRD PARTY CONTRACTS
Studio Theron (Pty) Ltd are not responsible for contracting other creative professionals to provide services that are not offered by the studio.
No project will commence on the assumption that third parties might be required for project completion. Such details will be finalized prior to project commencement, unless requested by The Client at a later date. References for such services can be supplied by Studio Theron (Pty) Ltd built on previous trust and successful projects with suppliers.
Third Parties to consider:
• Photographers
• Videographers
• Copy Writers
• Printers
Studio Theron (Pty) Ltd cannot be held responsible for any loss or damages occurring after final sent through
of artwork to supplier! Please check final artwork and require proof prints through suppliers before
commencing with projects.
4. PAYMENT SCHEDULE
Because a lot of time, effort and dedication goes into providing The Client with the perfect project design, The Client is required to pay a 60% deposit prior to work commencing. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Studio Theron (Pty) Ltd, from where the team of designers will be briefed to commence with the design project. The down payment is non-refundable. The remaining 40% is payable to Studio Theron (Pty) Ltd upon completion of the project, before the original artwork and open file format will be supplied to The Client. No monies or deposits for projects will be paid back to The Client at any time during or after the project. Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.
5. DELAYED PAYMENT
If, after the project has commenced, proofs have been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received by Studio Theron (Pty) Ltd.
6. REVISIONS
All projects include Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Studio Theron cannot and will never limit The Client to change their minds. Though the price at the beginning of the contract is based on the length of time that Studio Theron (Pty) Ltd estimates they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented. The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.
7. ADDITIONS AND ALTERATIONS
New work requested by The Client and performed by Studio Theron (Pty) Ltd after ATP (agreement to
proceed), is considered an addition or alteration (extra revision round).
If the job changes to an extent that substantially alters the specifications described in the original estimate,
Studio Theron (Pty) Ltd will submit an additional quotation to The Client, and both parties must agree to the
revised or additional fee before further work proceeds.
8. FILE FORMATS
Fully paid for designs will be supplied to The Client in: OPEN FILE FORMAT (PSD or AI), PRINT READY JPEG
& PDF. Open files supplied for printing purposes only. No editing by The Client will be possible unless Adobe
Photoshop and/or Illustrator is used.
9. BACKUP
Studio Theron (Pty) Ltd is not responsible for the Backup of any Final Designs once supplied to The Client as
stated above. After final sign-off & delivery, backup arrangements can be quoted separately if requested by
The Client.
10. ERRORS & OMISSIONS
Studio Theron (Pty) Ltd is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Studio Theron (Pty) Ltd is not liable for errors or omissions. The Clients’ signature or go-ahead e-mail, or that of the authorized representative is required on all artwork prior to release for printing, digital publication, or other implementation.
11. DEADLINES
A Note on Deadlines: Studio Theron (Pty) Ltd loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too. We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner—typically before any design can begin. Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating moving deadlines and milestones back accordingly, but note that payment milestones will remain as scheduled. By
signing this document, or paying your deposit, you acknowledge your responsibilities in keeping the project on-schedule. By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.
If The Client fails to deliver necessary content, resources, or feedback by the time Studio Theron (Pty) Ltd deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly. The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.
12. CANCELLATION
A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100 % of the total project cost. This fee will be based on hours already spent on the project. If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be canceled by Studio Theron (Pty) Ltd.
Thereupon, Studio Theron (Pty) Ltd can choose to cease further work on the project. Full amount paid for the project will be allocated as cancellation fee.
13. PROMOTION
Studio Theron (Pty) Ltd has the right to use the digital format of all completed designs for publication or other promotional purposes and for these purposes only.
14. USE OF DESIGN ELEMENTS
Studio Theron (Pty) Ltd legally assumes clients have proofread and approved text copy and images (photos, stock images, web images) before supplying the artwork & copy to Studio Theron (Pty) Ltd for design purposes. If Studio Theron (Pty) Ltd needs to source images from the internet or stock image websites (free or paid) it is the client’s responsibility to check if the sourced images are licensed or available to use for the project under commercial or non-commercial usage laws. If no images are supplied by the client, the Studio Theron (Pty) Ltd Design Team will use placeholder images to illustrate the design. If the clients approve the art work and pay a 40% deposit to finalize the project, Studio Theron (Pty) Ltd will assume the client has checked these images legally for use based on Country & Commercial Laws containing the project. Studio Theron (Pty) Ltd legally assumes the client has not copied text illegally from other content and as such broken the law and plagiarized the content. Studio Theron (Pty) Ltd therefore cannot take responsibility or liability of images, artwork or copy text used in design art of any kind. If a client gets sued for using an image, photo or text illegally it is the client’s responsibility and liability to pay legal fees and any other fees that may arise for using photos, images or text copy wrongly.
Studio Theron (Pty) Ltd cannot be held legally responsible for any loss or damages that may occur due to wrongful use of images, photos, stock photos, internet images, text or copy text. As soon as the client signs off on the project by paying a 40% deposit or fully paying for the project all artwork becomes the client’s ownership and legal responsibility. Clients need to check if images, photos, stock photos, text and copy text can or may be printed, published or posted into the web or internet. Any design material or artwork printed, posted to web or any digital and electronic media is the responsibility and legal liability of the client. Hereby Studio Theron (Pty) Ltd indemnifies itself from any legal repercussions of the latter.
15. COMMUNICATION
Studio Theron (Pty) Ltd can be reached by telephone or email from Monday to Thursday between 08:30 and 17:00, or Fridays between 08:30 to 15:50. Studio Theron (Pty) Ltd is closed for business on Saturdays and Sundays. All appointments must be scheduled as agreed by both parties. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R420/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.
16. CONFIDENTIALITY
The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.
___________________________________________
* By paying the deposit, The Client agrees to Studio Theron (Pty) Ltd’s Terms and Conditions as stipulated in this document, unless otherwise arranged.
** Hereby the Client understands that they will not sign a printed Trust Agreement Document, unless requested, but by paying the deposit for the project, they agree to above Terms and Conditions. (As stated on all quotations and invoices)
___________________________________________
- WEB DESIGN & SEM/SEO -
1. PROCESS DESCRIPTION
It is in our ability to complete the website within 30 working days as long as The Client supplies us with all the relevant information within 7 working days after the deposit payment, unless otherwise arranged. A mutually agreed upon date should be established, in advance, on which the website will go live.

● As soon as Studio Theron (Pty) Ltd has received the 60% deposit, the Studio will open The Client’s task on Studio Theron (Pty) Ltd Workflow System.
● A Branding Questionnaire should be completed and a short brief/strategy meeting is required before commencing with the project.
● Studio Theron (Pty) Ltd as a team will start brainstorming with regards to the concept and layout of the project, according to the Branding Questionnaire received from The Client.
● The design process will then start, with regards to the layout, the look & feel and the styling. During this period of time The Client should start compiling all relevant information (in word format) and high-res photos/images which must be supplied to Studio Theron (Pty) Ltd.
● 7 days after deposit and Branding Questionnaire has been received by Studio Theron (Pty) Ltd, the website layout visuals (in jpeg. digital format), will be presented to The Client (nothing live as yet), to give The Client an idea of the look and feel of the website template.
● If two design strategies are presented, each will represent different design directions/ideas, but each will be consistent with the overall objectives of the project as outlined in the strategy brief and Branding Questionnaire.
● The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Studio Theron (Pty) Ltd. The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/sign-off on the final design strategy.
● As soon as the final look is approved and signed off, Studio Theron (Pty) Ltd will start building the website live. Because changes to the template and look after final sign-off requires extra time and money, Studio Theron (Pty) Ltd is requesting The Client to be 100% satisfied, prior to building the website template live.
● As soon as Studio Theron (Pty) Ltd completed the uploading and styling of all info (as supplied), The Studio will send The Client a temporary link to view their site online.
● Client’s feedback and final approval is required prior to the website going live.
● Receiving The Clients’ final payment of the outstanding 40% will ensure the task to be completed.
● Studio Theron (Pty) Ltd will then finalize the basic SEO in order for the website to go live and Google to index and rank the website.
● Online Marketing (SEO & SEM) can only happen after the website has been indexed by Google. For a personalized online marketing strategy we will refer you to a service provider you can use. They will be able to quote for a Marketing Strategy Plan accordingly, if requested by The Client.
2. USE OF WEB DESIGN ELEMENTS
Studio Theron (Pty) Ltd legally assumes clients have proofread and approved text copy and images (photos, stock images, web images) before supplying the artwork & copy to Studio Theron (Pty) Ltd for design purposes. If Studio Theron (Pty) Ltd needs to source images from the internet or stock image websites (free or paid) it is the client’s responsibility to check if the sourced images are licensed or available to use for the project under commercial or non-commercial usage laws. If no images are supplied by the client, the Studio Theron (Pty) Ltd Design Team will use placeholder images to illustrate the design.
If the clients approve the art work and pay a 40% deposit to finalize the project, Studio Theron (Pty) Ltd will assume the client has checked these images legally for use based on Country & Commercial Laws containing the project. Studio Theron (Pty) Ltd legally assumes the client has not copied text illegally from other content and as such broken the law and plagiarized the content. Studio Theron (Pty) Ltd therefore cannot take responsibility or liability of images, artwork or copy text used in design art of any kind. If a client gets sued for using an image, photo or text illegally it is the client’s responsibility and liability to pay legal fees and any other fees that may arise for using photos, images or text copy wrongly.
Studio Theron (Pty) Ltd cannot be held legally responsible for any loss or damages that may occur due to wrongful use of images, photos, stock photos, internet images, text or copy text. As soon as the client signs off on the project by paying a 40% deposit or fully paying for the project all artwork becomes the client’s ownership and legal responsibility. Clients need to check if images, photos, stock photos, text and copy text can or may be printed, published or posted into the web or internet. Any design material or artwork printed, posted to web or any digital and electronic media is the responsibility and legal liability of the client. Hereby Studio Theron (Pty) Ltd indemnifies itself from any legal repercussions of the latter.
3. BACKUP
The completed website, including SQL database, will be backed up as soon as the website is ready to go live. This backup will be supplied to The Client. No monthly backup will be made by Studio Theron (Pty) Ltd , unless requested by The Client and a fee of R120 per month will be applicable.
4. ONLINE MARKETING SERVICES (SEO & SEM)
● Only BASIC SEO (Search Engine Optimization) is included in the standard website packages. Basic SEO does not include 1st page rankings with Google or any other search engines. In order to reach 1st page rankings with Google an ADVANCED SEO strategy should be agreed upon which includes SEO & SEM services on a monthly contract and will be quoted for separately.
● SEO results may vary and could take 4-6 weeks for the website to be indexed by Google, after the website has been completed.
● Basic SEO includes:
○ Sitemap uploaded to Google.
○ Website Indexed with Google
○ Basic Keywords built into pages
○ Website description built into header
○ Search Engine Friendly (SEF) URLs used
● A Google Analytics account in The Client's name will be created to measure the website's performance and statistics. Only reading rights to this account will be supplied to the client. Full admin rights to this account will be retained by Studio Theron (Pty) Ltd , to ensure that the SEM strategy cannot be altered by a third party. The full admin rights will be moved to The Client when the SEO & SEM monthly contract has been terminated and fully paid for.
● A Google Webmaster account in The Client's name will be created to liaise with Google, concerning website performance, indexing, errors, malware, etc. Full admin rights to this account will be retained by Studio Theron (Pty) Ltd , to ensure that the SEM strategy cannot be altered by a third party. The full admin rights will be moved to The Client when the SEO & SEM monthly contract has been terminated and fully paid for.
5.  PAYMENTS
Because a lot of time, effort and dedication goes into providing The Client with the perfect website, The Client is required to pay a 60% deposit prior to work commencing.
The project will only be scheduled and uploaded to the workflow system once the down payment is received by Studio Theron (Pty) Ltd , from where the team of designers will be briefed to commence with the website.
The down payment is non-refundable. The remaining 40% is payable to Studio Theron (Pty) Ltd upon completion of the project, before the original artwork and open file format will be supplied to The Client.  Please note this is a strict Company policy but adhere to this to avoid any unpleasantness. No monies or deposits for projects will be paid back to the client at any time during or after the project.
6.  DELAYED PAYMENT
If, after the project has commenced, proofs have been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5% figure will be added upon each recurring 30 day period until the full amount has been received by Studio Theron (Pty) Ltd.
7.  ERRORS AND OMISSIONS
Studio Theron (Pty) Ltd is not responsible for proofreading any website content. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Studio Theron (Pty) Ltd is not liable for errors or omissions, The Clients’ signature or go-ahead
e-mail, or that of the authorized representative is required.
● Studio Theron (Pty) Ltd does not take any responsibility for loss of any information on your website.
● Studio Theron (Pty) Ltd does not take any responsibility for any legal issues that may arise with regards to the content of your website. It’s The Client’s responsibility to ensure there are no copyright infringements.
● Studio Theron (Pty) Ltd does not take any responsibility if your website security is compromised by either a hacker or malicious code. Websites hosted by Xneelo are hosted on a secure server with antivirus protection.  Wordpress has built-in security and website back ends are protected with an Admin username and password.
8.  BACKUP
Studio Theron (Pty) Ltd is not responsible for the Backup of any Final Designs once supplied to The Client as stated above. After final sign-off & delivery, backup arrangements can be quoted separately if requested by The Client.
9.  ERRORS & OMISSIONS
Studio Theron (Pty) Ltd is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations.
Studio Theron (Pty) Ltd is not liable for errors or omissions. The Clients’ signature or go-ahead e-mail, or that of the authorized representative is required on all artwork prior to release for printing, digital publication, or other implementation.
10.  REVISIONS
All projects include Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Studio Theron (Pty) Ltd cannot and will never limit The Client to change their minds. Though the price at the beginning of the contract is based on the length of time that Studio Theron (Pty) Ltd estimates they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented.  The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.
11.  ADDITIONS AND ALTERATIONS
New work requested by The Client and performed by Studio Theron (Pty) Ltd after ATP (agreement to proceed), is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Studio Theron (Pty) Ltd will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.
12.  DEADLINES
A Note on Deadlines: Studio Theron (Pty) Ltd loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too. We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner— typically before any design can begin. Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating moving deadlines and milestones forward accordingly, but note that payment milestones will remain as scheduled.
By signing this document, or paying your deposit, you acknowledge your responsibilities in keeping the project on-schedule.
By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.
If The Client fails to deliver necessary content, resources, or feedback by the time Studio Theron (Pty) Ltd deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.
The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.
13.  CUSTOMER SERVICE
In the result of the client not being satisfied (due to brief being misunderstood, process issues or reasonable expectation not met), client needs to call a meeting with the assigned project planner from Studio Theron (Pty) Ltd , and mediate a favorable solution for both parties.
14.  CANCELLATION
A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100% of the total project cost. This fee will be based on hours already spent on the project. If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be canceled by Studio Theron (Pty) Ltd . Full amount paid for the project will be allocated as cancellation fee. Thereupon, Studio Theron (Pty) Ltd can choose to cease further work on the project.
15.  COMMUNICATION
Studio Theron (Pty) Ltd can be reached by telephone or email from Monday to Friday between 8:30am and 5pm or by a scheduled appointment agreed upon. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R420/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.
16.  CONFIDENTIALITY
The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential. AND LASTLY THIS… In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined.
17.  HOSTING SERVICES
● Studio Theron (Pty) Ltd is not responsible for the website hosting or any other services related to the hosted server. Studio Theron (Pty) Ltd prefers to host websites with Xneelo. The Hosting Company where the domain is registered, must be contacted for any hosting related problems. Studio Theron (Pty) Ltd cannot be held responsible for any hosting related speed-or-downtime issues.
● Should The Client require assistance with Domain registration or transfers, Studio Theron (Pty) Ltd should be informed in advance. Hereby Studio Theron (Pty) Ltd states that we are not and can not be held liable for any criminal act done by using the domain name to act out criminal behavior. Studio Theron (Pty) Ltd reserves the rights to bill The Client for any Domain Administration tasks.
● Monthly domain hosting fees are directly payable to Studio Theron (Pty) Ltd.
___________________________________________
* By paying the deposit, The Client agrees to Studio Theron (Pty) Ltd’s Terms and Conditions as stipulated in this document, unless otherwise arranged.
** Hereby the Client understands that they will not sign a printed Trust Agreement Document, unless requested, but by paying the deposit for the project, they agree to above Terms and Conditions. (As stated on all quotations and invoices)
___________________________________________
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